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AppHub, Windows Phone

Update frustrations in AppHub certification land

Here we are, another Friday and focus on the Champions league final has been on the table this week.

My latest app “Champions League Final” entered the marketplace Wednesday and the downloads are going well as far as Google Analytics tells me. But during certification process I realised a bug in the app that I need to get out for it to be more useful, but there was no way to halt the process. So I tried to write to apphub support, but the unfortunate reply was:

Hello Mark,

Thank you for contacting the Windows Phone App Hub Developer Support Team. My name is Marisa and I will be assisting you. Unfortunately, at this time, it is not possible to edit or remove an application once it has been submitted for certification. We are looking at changes to the site that may allow this, but for now the only options are the following:

. For Published Applications:

1. Let the app complete certification and then submit the update. If the previous version passes and is published, remove it from the Marketplace.

. Or for Unpublished Applications:

2. Submit a new project for the app and then simply delete the other one when it completes. This is advisable for non-published, priced apps.

Warmest Regards,

Windows Phone App Hub Developer Support

So they are working on a fix that “may” fix this. Hopefully soon. Vote for the ability to delete submissions here!

I hastily submit my update as soon as the certification came through 6 a.m. in the morning. Then stupidly enough 2 days later I notice another bug, which is actually fundamentally critical to the function of my app, but as it needs live data from the 19th May I simulated with live data from another football match and forgot to remove the temporary exception to find the live match. So frantically I start searching my brain for a fix and from the heavens above I get a “genius” hack idea. As I have put all the logic for pulling the livescore feed into my beautiful webapi service it was a mere matter of prepending the title of the first item in the service with the exception that I had put in my app for showing this one specific match. Day saved.

During this process I managed to think around some extra communication with the users aswell. So from now and up until the 19th May I can use the empty space where the livescores will be for other information and news.

If you fancy getting your message in the app for a day. Drop me an email: mark@apps47.com or tweet me @apps47

Catch you next week!

About markoo

I am a Dad of 4! Husband of 1! Ex-husband of 1! Developer of Windows Phone apps!


9 thoughts on “Update frustrations in AppHub certification land

  1. I suggest you try out your apps better before releasing them and not blaming Microsoft for your own faults.

    Posted by PP3 | May 11, 2012, 4:55 pm
    • Thanks for the suggestion. This was never a blaming spree, but a look into what you can do to prevent being dependant on app code and remove the business part of the app. I am fully aware of my shortcomings in the process, but there is also room for improvement with the AppHub certification process. There is no need to waste microsoft employees time if it can be prevented.

      Posted by markoo | May 11, 2012, 6:25 pm
  2. I feel your pain, I have done the same thing with some of my apps. One time I had a thanksgiving related app and mistakenly submitted it only to southeast asia and not the US where thanksgiving is celebrated. I had to resubmit to the othermarkets and the update got in with just in a nick of time left on the day before thanksgiving.

    While the Certification Process has holes, people need to take more care before submitting. Bottom Line right now is, if you submit your app, you are going to be locked out from modifying it for a week. Not ideal, but if you read this, you know this, and can plan for it.

    Congrats on your apps, look forward to seeing some more in the Marketplace.

    Posted by Jason | May 11, 2012, 5:44 pm
  3. I’m personally going through some update frustration myself. Got my first app, “My Animal Age”, certified. But during the cert process, I noticed a bug and that my catalog description was bad. I submitted that bug fix and description change immediately…then noticed how I can improve on the app the next day AND found out that the marketplace iconography really SHOULDN’T use transparent backgrounds. White graphics on the marketplaces light gray background make for a very hard to see Tile icon.
    And now I have to wait until probably next Friday to change that. All the while it’s moving off the new apps list.
    Oh well, something to learn that I’ll take greater care of in the future.
    Should spread the info more so that others are aware of this.

    Posted by Nathan | May 11, 2012, 8:05 pm
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